Refund Policy

1. Overview

At Woodrow Style, we stand behind the quality of our computer accessories and products. We are committed to ensuring your complete satisfaction with your purchases. This Refund Policy outlines our terms regarding returns, refunds, and exchanges for orders placed through our website.

2. Refund Eligibility

2.1 General Conditions

Products are eligible for a refund under the following conditions:

• The request is made within 30 days of the original purchase date
• The product is unused and in its original, unopened packaging
• All original accessories, documentation, and packaging are included
• The product shows no signs of wear, damage, or use
• The product was purchased directly from our website (not from third-party retailers)

2.2 Non-Refundable Items

The following items are not eligible for refunds:

• Products opened, used, or showing signs of wear
• Clearance, sale, or discounted items (as marked on product listing)
• Custom or made-to-order products
• Digital products or software licenses
• Products damaged due to user mishandling or negligence
• Items purchased more than 30 days ago

3. How to Request a Refund

To initiate a refund request, please follow these steps:

• Contact Us: Email us at ceo@woodrowstyle.store with your order number and reason for return
• Obtain Return Authorization: Wait for our response with a return shipping label and instructions
• Ship the Product: Pack the item securely in its original packaging and ship to the address provided
• Inspection: Once received and inspected, we will process your refund
• Refund Processing: Your refund will be issued to the original payment method within 5-7 business days

4. Refund Timeline

The refund process timeline is as follows:

• Request Submission: Up to 1 business day to receive return authorization
• Shipping: Typically 3-7 days for the package to reach us (depending on your location)
• Inspection and Processing: 3-5 business days to inspect and verify the return
• Refund Issuance: 5-7 business days for the refund to appear in your account

Total Timeline: Expect the refund process to take 14-21 days from the date of your initial request. Processing times may vary during peak shopping seasons.

5. Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. In cases where Woodrow Style is at fault, we will provide a prepaid return shipping label. We recommend using tracked shipping services for your protection.

6. Exchanges

If you received a defective or incorrect product, we offer free exchanges. Please contact us with details of the issue, and we will send a replacement item and provide a prepaid return label for the original product.

7. Defective Products

If you receive a defective product within 30 days of purchase, we will:

• Provide a full refund, including return shipping
• Send a replacement at no additional cost
• Offer store credit for future purchases

Please provide photos of the defect and a detailed description to help us assess the issue.

8. Lost or Damaged in Transit

If your order arrives damaged or is lost in transit:

• Contact us within 48 hours of delivery with photographic evidence
• Do not discard the damaged packaging (helpful for claims)
• We will investigate with the shipping carrier and provide a replacement or refund
• Reimbursement covers the product cost and original shipping charges

9. Store Credit Alternative

Instead of a refund to your original payment method, you may choose to receive store credit worth 110% of the refunded amount. This credit can be applied toward future purchases and is valid for one year from the date of issuance.

10. Sale and Clearance Items

Products purchased at a discount or on clearance may have different return policies. These items are typically final sale, meaning no refunds are available. Check the product listing for specific terms before purchase.

11. International Orders

For international customers:

• Return shipping costs are the customer's responsibility
• Customs and import duties are non-refundable
• Refunds will be issued in USD and may be subject to currency conversion fees
• Processing time may be extended due to customs and international shipping delays

12. Exceptions and Special Cases

Woodrow Style reserves the right to refuse refunds or exchanges in cases of:

• Abuse of the refund policy or suspicious refund patterns
• Products returned that do not match the original purchase
• Items that have been resold or used commercially
• Fraudulent claims or misrepresentation of product condition

13. Warranty Information

Many of our products come with manufacturer warranties that extend beyond our 30-day refund policy. These warranties may cover defects and malfunctions for an extended period. Please check individual product listings for warranty details.

14. Policy Updates and Contact

We may update this Refund Policy at any time without prior notice. Continued use of our website following policy updates constitutes your acceptance of the revised terms. For questions or concerns regarding this policy, please contact us: